Privacy Policy

1. Who we are

room2let.me operates a marketplace where verified members book a single spare room in a real home for one to five nights at one standard price of $50 a night. This policy explains what we collect, why we collect it, and what you can ask us to do with it.

2. Information you give us

Account information: name, email address, password (stored only as a hash by our authentication provider), and your mobile phone number.

Identity verification information: a government-issued photo ID and a live selfie, submitted directly to our identity verification provider. We receive the verification result, your verified first name and last initial, your verification date and whether you meet the minimum age requirement. We do not store or display a copy of your ID document, and hosts never see it.

Host and listing information: property address, room details, up to three photos of the space you are letting, availability, house rules, check-out time and your payment instructions for payment on arrival.

Support and contact information: messages you send us through the contact form.

3. Information we generate or receive

Reservation records: requests, acceptances, declines, arrival codes (stored hashed, never in plain text), check-in events, departure records and stay payment records.

Tax records: government sales or lodging tax amounts declared by the host for a completed stay, where a jurisdiction requires them.

Compliance records: local rule acknowledgments, certifications and any registration or permit numbers a host chooses to place on file.

Location data: the address you enter for a property is converted into coordinates so the room can appear on a map. Public search shows an approximate location only; the exact address is shared with a traveler after a reservation is confirmed.

Technical and safety data: device and log information, search queries, risk signals, rate-limit counters and audit records used to detect fraud and abuse.

Membership billing data: our payment processor handles card details. We receive and store only a customer reference, subscription status, plan and renewal dates. We never see or store your full card number.

4. Why we use it

To create and secure your account, and to verify that a member is a real, age-eligible person.

To operate reservations, arrival verification and check-in, and to show a host who is standing at the door.

To place rooms on a map and return search results for the area you are looking in.

To run memberships and, where applicable, to record government tax amounts a host is required to collect.

To prevent fraud, impersonation, reservation transfer, overstays and other abuse, and to keep an audit trail of important actions.

To answer support requests and send transactional notifications such as arrival codes and reservation updates by SMS or email.

5. Service providers

We use a small number of processors and share only what each one needs: our cloud database and authentication host, an identity verification provider, an SMS provider for phone verification and reservation notifications, a mapping and places provider for addresses and maps, and a payment processor for memberships.

We do not sell your personal information, and we do not share it with advertisers.

6. What other members can see

Travelers see the room, its photos, its house rules, its approximate location before a reservation and its exact address after confirmation.

Hosts see the arriving member's first name and last initial, their verification badge, their verification photo at the door and the reservation details. Hosts do not see the ID document, date of birth or contact details beyond what is needed for the stay.

Reservations are personal and non-transferable, so the person who booked must be the person who arrives.

7. Retention

Account, reservation, tax and compliance records are kept while your account is active and afterwards for as long as we need them for legal, tax, accounting and dispute-resolution purposes. Arrival codes are single-use and expire. Verification results are retained for the validity period of the verification, after which re-verification is required.

8. Your choices

You can view and update your profile, payment instructions and listings at any time in your account.

You can cancel a membership from your account; cancellation takes effect at the end of the paid period.

You can ask us to access, correct, export or delete your personal information by writing to us through the contact form. We will keep the records we are legally required to keep and will tell you when that applies.

9. Security

Access to data is restricted at the database level per user, sensitive credentials are stored encrypted, arrival codes are hashed, and administrative actions are logged. No online service can promise perfect security, so please use a strong, unique password and keep your phone secure.

10. Children

room2let.me is for adults only. You must meet our minimum age requirement and pass identity verification to book or host.

11. Changes and contact

If we change this policy we will update the date below and, for material changes, notify members. Questions about privacy can be sent to us through the contact page.